Oh no! Undeliverable orders happen. Impact Charms, LLC will reship your order a second time after it has been returned to us and we have verified your delivery address. Due to the high cost of international shipping, we can only offer this service for domestic orders.
If you did not receive an Order Confirmation email shortly after placing your order, it is possible the order was not fully placed or that your email was entered incorrectly. It is also possible that your email provider routed the email to your junk filter, so be sure check there. If you still cannot find the email, Customer Service is happy to help – just drop us a note here. We’ll get it sorted!
All of your information is secure. We use SSL encryption to ensure that all of your information remains confidential. Any information, including your credit card details, is transferred directly to us via an encrypted transfer. We do not store your credit card information.
We do our best to fulfill orders as quickly as possible and processing begins as soon as your order is submitted. For this reason, we often cannot cancel or change an order once it is placed. Please immediately contact our Customer Care team here if you need to change your order rather than applying for a return. Let us know the order number and what you want to change to expedite this process. We will do everything we can to assist you.
Impact Charms, LLC donates 10% from the purchase of each item to the associated cause at the end of every month. Because Impact Charms makes the donation to the charity, it is our understanding that our customers are not eligible to claim the deduction. We recommend that you consult your tax professional for any questions regarding allowable tax deductions.
Yes, we ship worldwide for a flat rate of $19.95 (2 to 3 weeks delivery time) and $49.95 flat rate (1-2 week delivery time).
When ordering internationally, please check your country’s customs fees, duties and other taxes on incoming goods for additional costs that may be levied on your order. Impact Charms cannot predict what the taxes or fees will be because each country has its own individual governing laws.
We’re not happy unless you’re happy! If, for any reason, you wish to return your Impact Charms™ purchase, we will gladly offer a full refund of the purchase price for your unworn item, in the original packaging, within 30 days of the purchase date. All returns must be pre-authorized and accompanied by a Return Authorization. Return policy is not valid on sale/clearance items or customized pieces.
All shipping costs are nonrefundable. The customer will be responsible for the cost of shipping for any returned merchandise.
If you need to return an item, simply log in to your account, view the order using the ‘Complete Orders’ link under the My Account menu and click the Return Item(s) button. If you do not have an account please contact our Customer Care team here. We will provide a Return Authorization and notify you via e-mail of your refund once we’ve received and processed the returned item.
All goods will be inspected upon return and must be in original condition. Please include all original parts, charms, and packaging included with your order.
Impact Charms, LLC. 2355 Westwood Blvd, Suite 1159 Los Angeles, CA 90067 USA
You should expect to receive your refund within 2 to 3 weeks of sending your package back to us; however, in some cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return, the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request.
Everyone makes mistakes! But we want to fix it right away. If you received an incorrect order or faulty product, shipping charges will be refunded (standard shipping only). Defective claims must be made within 5 business days of receipt.
We apologize, but returns cannot be accepted without a return authorization.
If shipping a defective product back to Impact Charms, customers should choose the same service as when the product was delivered and insure the item for full value as Impact Charms cannot be responsible for returns lost in transit.
If an item is defective, Impact Charms will credit back return standard shipping charges to original payment method and repair/replace and reship the item free of charge.
While cork is naturally water resistant, in order to keep your bracelet looking its best we do not recommend you wear it in the water. Getting your Impact Charms™ bracelet wet will not ruin it, but be sure to clean and preserve your bracelet if it does happen to get wet and allow it to air dry naturally. See the bracelet care guide above for more details.
Yes! The team at Impact Charms loves animals – and some of our pets report to work every day! All of our jewelry is created using cork, which is both sustainable and vegan. No animals have been harmed in creating your jewelry. Our products are 100% cruelty free. You can wear your Impact Charms™ bracelet knowing that our products are ethical, animal friendly and sustainable.
Impact Charms wants to make an impact on charities and the environment. You can feel good about every purchase because these handmade products are made in the United States, sustainable, and cruelty free.
Our main band component, cork, is both vegan and hypoallergenic.
Cork oaks are not damaged or cut down to harvest cork. In fact, the trees have a typical life span of over 200 years and regular harvesting of the bark of the cork oak actually contributes to the health of the tree.
Cork oak forests are also home to over 25,000 species of animals, including endangered birds, plants and wildcats.
Our metals are certified lead free.
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